PRIVACY POLICY
🇿🇦 Privacy Notice (South Africa – POPIA)
1. Introduction
We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA). This Privacy Notice explains how we collect, use, and safeguard your data when you use our website and services.
2. Responsible Party
Name: Nina Blount
Address: 11A Spring Street, Mosselbay, Western Cape, South Africa, 6505
Email: info@the-english-house.online
3. What Personal Information We Collect
We may collect the following information:
Name and surname
Email address
Payment details
Course or service booked
Communication history
Device/browser data (via cookies)
4. Purpose of Processing
Your personal data is collected and used for:
Providing access to our website and online courses
Processing bookings and payments
Managing customer relationships
Marketing and communications (only with consent)
Website analytics and improvements
5. Legal Grounds for Processing
We process data based on:
Your informed consent
Contractual necessity (e.g. course bookings)
Legal obligations (e.g. tax regulations)
Our legitimate interests, if your privacy rights are not overridden
6. Data Security
We take appropriate technical and organizational measures to secure your data, including:
SSL encryption
Secure servers (via Hostinger)
Limited access and data minimization
7. Third Parties
We may share your data with:
Hosting providers (Hostinger)
Payment providers (Stripe, PayPal)
Email communication tools (if applicable)
All third-party service providers comply with POPIA or equivalent international standards.
8. Your Rights under POPIA
You have the right to:
Access your personal information
Correct or delete inaccurate data
Withdraw consent at any time
Object to processing
Lodge a complaint with the Information Regulator
South African Information Regulator:
https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
9. Data Retention
We only retain personal information for as long as it is necessary for business or legal purposes. Data may be kept for up to 5–10 years if required by financial or tax law.
10. Contact
If you have questions about your privacy rights or data use, please contact:
Email: info@the-english-house.online
🇪🇺 Privacy Policy (EU – GDPR/DSGVO)
1. Introduction
We take the protection of your personal data seriously. This privacy policy informs you about how we process personal data on our website in accordance with the General Data Protection Regulation (GDPR)/Datenschutz-Grundverordnung (DSGV) of the European Union.
2. Data Controller
Name: Nina Blount
Address: 11A Spring Street, Mosselbay, Western Cape, South Africa, 6505
Email: info@the-english-house.online
EU Representative (pursuant to Art. 27 GDPR): Leonie Bandurski
Address: Zum Wasserturm 12, 14473 Potsdam, Deutschland
Email: info@the-english-house.online
3. Purposes of Data Processing
We process your personal data for the following purposes:
Operating and securing this website
Managing online course bookings and orders
Conducting online English lessons
Communicating with customers and prospects
Website analytics and improvement
4. Legal Bases for Processing (Art. 6 GDPR)
We process personal data on the following legal bases:
Art. 6 (1)(a) GDPR – Based on your consent
Art. 6 (1)(b) GDPR – For the performance of a contract
Art. 6 (1)(f) GDPR – Based on our legitimate interests (e.g., marketing, security)
5. Cookies
This website uses cookies to ensure proper functionality and for analytical purposes.
Types of cookies used:
Essential cookies (e.g., to manage language or session settings)
Analytics cookies (e.g., for measuring page visits)
You can manage your cookie preferences via the cookie banner shown on your first visit.
Legal basis:
Consent (Art. 6 (1)(a) GDPR) for non-essential cookies
Legitimate interest (Art. 6 (1)(f) GDPR) for essential cookies
6. Data Transfers to Third Countries
Some data processing may take place in South Africa, which is a third country without an EU adequacy decision. We ensure an adequate level of data protection through:
Standard Contractual Clauses (SCCs) approved by the EU Commission
Appropriate technical and organizational security measures
7. Hosting & Processors
Web Hosting: Hostinger International Ltd.
Server Location: Generally within the EU
https://www.hostinger.com/privacy-policy
Payment Providers:
These service providers process data strictly under data processing agreements (DPAs) as per Art. 28 GDPR.
8. Your Rights under GDPR
You have the following rights under the GDPR:
Right of access to your personal data
Right to rectification
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to lodge a complaint with a supervisory authority
Supervisory Authority Example (Germany):
Federal Commissioner for Data Protection and Freedom of Information (BfDI)
https://www.bfdi.bund.de
9. Data Retention
We only retain personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by legal obligations (up to 5 years for tax documentation).
10. Contact
If you have questions regarding your data or wish to exercise your rights, please contact us at:
Email: info@the-english-house.online
As we always say: “Connection above Perfection.” Language is about expression, understanding, and connection, and we are here to help you achieve that with confidence!
